The Ultimate IT Services Buyer’s Handbook

Created for BC Businesses

After 20+ years in IT, I’ve seen too many good businesses burned by bad IT decisions. I wrote this handbook to give you the ins and outs on what to ask, what to expect, and what most providers won’t tell you.

Kevin Bobroske - Lighthouse President Headshot

Kevin Bobroske

MBA, CISO
President, Lighthouse Integrations

As a business leader, you want your IT to just work. Smoothly, securely, and without any surprises. This handbook is for you if:

  • You’re growing and you need your technology to scale with you.
  • You’re unsure whether your current IT is proactive or reactive.
  • You’ve been burned by unexpected costs or an unreliable IT provider.
  • You just want to stop worrying about your IT and be able to focus on your business.
Cover Page of IT Services Buyer's Handbook

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What’s Inside

This guide is built from the questions I hear all the time from business owners across BC – questions like: “Are we overpaying for IT?”, “Is our data actually protected?”, “Would we pass a compliance audit?”

I wrote this to answer all of those questions and then some. Here’s some of what is in the handbook:

  • The biggest mistakes I see BC businesses make when choosing an IT provider
  • The critical security basics you might assume you’re getting (but most providers skip over)

  • Why “reactive” support is costing you more than you realize

  • How to avoid being nickel-and-dimed with vague contracts and unclear support terms

  • What modern IT support you should expect and what it will cost you

Take the Guesswork Out of Making IT Decisions

Whether you’re thinking of switching providers or reviewing your current setup, this guide helps you ask the right questions and avoid costly mistakes.